All our products are made with 00-50 medium firmness silicone. We have softer and firmer options available but there are restrictions. If you want to request a different firmness, please make a note in the color options field. If there are problems with the firmness in the model/color choices you made we will attempt to contact you to make changes. If we do not receive a response, we will make it with colors/firmness that we can make work in the model chosen.
Our current processing time is 2-7 business days.
All products are shipped in un-marked brown boxes. They are shipped from “SL LLC” so there is nothing on the package to give away its contents.
International orders are marked as Silicone Novelty Items for customs.
WE DO NOT ACCEPT CANCELLATIONS ON ANY ORDERS.
We reserve the right to cancel any order at any time if we are unable/unwilling to fulfill it.
DUE TO THE NATURE OF THE PRODUCT, WE DO NOT ACCEPT RETURNS ON ANY ORDERS.
If you receive your order and there are noticeable defects, or you have any concerns please contact us within 24 hours of receiving the product so we can resolve the issue.
If the colors/firmness are not what you expected, we will not offer any refunds.
STIFF LOVE LLC IS NOT RESPONSIBLE FOR ANY PACKAGES MARKED AS DELIVERED BY THE DESIGNATED POSTAL CARRIER BUT NOT RECEIVED.
Please wash all toys before and after each use following instructions on included care card.
STIFF LOVE LLC IS NOT RESPONSIBLE FOR HOW YOU USE OUR PRODUCTS, ONCE RECEIVED ALL LIABILITY IS ON THE PURCHASER OF THE PRODUCT.
BY COMPLETING YOUR PURCHASE, YOU ARE AGREEING TO THE AFOREMENTIONED POLICIES AND ANY DISPUTE WILL BE INVALID.